Here I sit typing this post in an internet cafe. Why? Because my broadband has been down for 4 days. 4 days people, with no end in sight.
Eventually I get another "customer assistant" on Sunday and spend another half hour going thru the exact same trouble shooting as the night before. She then says "No, it would have to go somewhere else" but this time she gives me a ref number saying they'd phone me in 2 hours. Needless to say - no phone call.
Me, raising voice slightly: "You're not listening to me, I've been thru this 3 times now. They eventually gave me a reference number."
Him: "I first need to know what your router is saying"
Yes, the fcker hung up on me. Now I could have tried to lodge a complaint, but that would have probably taken another 6 days, so the fcker was safe, knowing only too well that he was surrounded by too large a firewall of imbecilic inefficiency to ever get fingered.
I was about to phone the fault line again but then South Africa's other great Monopoly, the electricity co Eskom, decided to plunge us into 4 hours of power failure. Once the power was back on, the Telkom faults number spent the rest of the day "out-of-order". Not sure if there is a "faults line" to report the faults-line to...
So this morning I dial again, wait for 22 minutes 15 seconds and get yet another Customer Assistant. This one, thank the gods, accepts my reference number. After about 5 minutes (his computer keeps hanging he says) he tells me that the case has been closed!!!!! After thoroughly convincing him that my problem has not, in fact, been solved, he says he will email it to a senior technician marked "Urgent".
4 hours later, I get a missed call on my cell, followed by a message from the "Senior Technician".
"Hello, mr BPG, this is [senior technician]. I believe you have a problem with your broadband. Give me a call and we'll see what we can do for you. You can call me on 10215"
10215 - Yeah, the same fckn "faults line". Back to square zero.
Welcome to South Africa peoploids.